Open tickets not printing bottom section showing iPad name

[Scottyspizza11]

Heyy 

recently all my printers at two separate locations using 5 differant printers have all started not printing the bottom of open tickets ..

My online orders are printing perfectly but when I create an open ticket it prints all the details except the bottom section which includes which iPad it was printed from 

I have troubled shooted resetting the iPads, updating iPads, resetting square app, changing profiles on printers, 

it’s not a printer issue as it’s happening on epson and star printers 

this has only happened in the last week 

[ProudestMonkey]

I am also having the same issue, only started happening after the most recent iPad update. Our android devices still print footers containing the device name and printer profile, but not for our IOS devices. 

[Scottyspizza11]

Hopefully someone at square can look into this  .. I’ve literally tried everything I can think of … 

we have 2 shops at two differant locations it’s doing it too and our family has another pizza shop and there’s has also just starting doing this 

[sugarshakercafe]

Did anyone find a solution yet?
We are now having this issue on our Square Registers. Hoping Square can figure this out as we used that to identify if a ticket was for the drive-thru window or our counter register, so it's now causing chaos in shop trying to figure out where things were supposed to go. 😩

[mahcoffee]

Did you find a solution for this? Our just started doing it today. 

[sugarshakercafe]

Yeah ours just started today too. I even contacted support who made it sound like it just couldn't be done. And I told them "nope, it was like this for the last ~10 years up until this morning." And then they pretty much summed it up to 'oh, well, it was an update, can't reverse it, sorry.' 😓 

[tulanejeff]

Same issue here.