Not seeing options for 40mm Sticky Labels with Star TSP143 IV on Square Register for Restaurants

[Bagelman1028]

Please help, I have the star tsp143 IV printer and want to use 40mm label printer but I don't get that option, just fyi Im using square kds beta.  Please help I get two options 80mm or 58mm.  I bought this thru square website.  

[MayaP]

Hey @Bagelman1028  – thanks for waiting. I'm happy to help!

Can you show me what you’re seeing on your end? If you can provide a photo, that would be super helpful. Also, is the printer connected via USB or Ethernet?

In the meantime, I’ll check with our Beta team to see if this could be affecting the label options available. 

[Bagelman1028]

I called support and they were able to walk me thru the issue but we got it to work.  Thanks