Item image on Square for restaurants

[eoluke1013]

For some reason the images for my items do not show on my menus in square for restaurants on ipad. Any ideas?

[AshleyK]

Do they show up on the Square Point of Sale app or on the Square Dashboard?

[eoluke1013]

Yes, they show up in my dashboard for items. They even show up on my android phone, but nothing in the restaurants app on my ipad.

[AshleyK]

Can you please check to make sure you don't have more than one account you're using? The account tied to this Community account isn't subscribed to Square for Restaurants so I'm thinking you may have Restaurants on one account and the items with their images on another. 

[eoluke1013]

Not sure. This is a test store I am using before I go live. When i am in my dashboard, and look at the items, the image is there. when I use the device code for the ipad it is not there. This is the only account.

[eoluke1013]

also, how do you subscribe an account to "restaurants"?

[AshleyK]

What app are you signing into?

[eoluke1013]

on my ipad, Square for Restaurants. On my laptop square dashboard.

[AshleyK]

Ok, you definitely are logging into the wrong account when you log into Square for Restaurants. With your current account it is impossible to log into Square for Restaurants since you are not subscribed to it. I would look into where you got the device code and see if you can find what account that is tied to. 

[eoluke1013]

Ok, I just did a sale on my ipad and it immediately showed on my dashboard. This is the dashboard with the image in it for the particular item I just sold. Not sure how else i can configure the account. The device code came directly from my dashboard under devices. If you are willing to take a look at it, I have no issues with giving you my passcode if you email me. Thanks for all your help.

[AshleyK · Accepted solution]

@eoluke1013 I'm so sorry for this confusion. I just surfaced this up to our development team and they said that having item images on the Square for Restaurants app is currently a feature request. I apologize for not catching that earlier.

[eoluke1013]

Thank you for letting me know. When I bought the square stand, it clearly shows a picture on the box of item images. Hopefully this will happen in the near future. Thanks again.