Item Catalog Issues- items disappearing

[DinaLRosenberg]

We seem to still be having issues with our item catalog with items mysteriously disappearing. We realized last night that our Amethyst Hearts from Uruguay have disappeared. Perhaps someone from engineering can look into it.

My feeling is that when our catalog was "restored" an old version was restored. I know for a fact these were in the system as I was the one to enter them and take individual photos. There was one listing with multiple item variations.

[tranguyen]

I'm so sorry I miss this @DinaLRosenberg and also that you're still experiencing issues with the inventory.

I can get someone to check the log and understand what hapened. Just want to confirm:

• Was the item named "Amethyst Hearts from Uruguay" exactly in the Item Library? 
• This happened around evening on June 26, is that correct? 

[DinaLRosenberg]

We aren't are when the item disappeared from inventory. We went to scan them and they returned item not found/unavailable. We also have another disappearance- The Book of Stones by Robert Simmons. We've had this book continuously in inventory for about 5 years (maybe more) and I realized last week it's no longer in our inventory. I am wondering if when we had the issue with items being unavailable/available from a few weeks ago if something happened when engineering went through our items?

[tranguyen]

Thank you for sharing another example @DinaLRosenberg! It's hard to tell but I have reached out to the engineering team so we can review a log of any changes made to the item library, and see how and when these two items were edited. 

Once I have more information, I'll share it here!

[tranguyen]

Just want to share some quick update on my end @DinaLRosenberg !

About the Amethyst Heart item: The team cannot find a history of any item with the name Amethyst Hearts from Uruguay. There's currently a live item (still visible in the catalogue) but it is named "Moroccan Amethyst Heart (3-4") for Divine Connection". There were mutliple other items named Amethyst Heart (e.g. Amethyst Heart, Amethyst Heart for Connection, Amethyst Heart Altar Pieces, etc.) but all of these were deleted years ago. I might have the incorrect name for the item and that might have derail the investigation, so if there's a better name we can search, I can definitely get the team to look again.

About The Book of Stones by Robert Simmons: It looks like this was deleted as part of a bulk deletion requested from within the account. The bulk deletion was requested on May 13. That is around the same time the issue with items being unavailable/available crop up, and the log shows that the request came from an admin from the account. It's possible that when trying to resolve the issue/revert the library, a bulk deletion was requested instead. 

Happy to dig into more here — if you have any other example or more instances of items not coming, please do let me know. I can get our team to look at each item individually.