Inventory Issues

[CreativeCrafter]

Has anyone been having troubles with the inventory?

I've been importing items via excel template, says it has 100% complete uploaded.

Yet items are being removed, stock quantities are being removed.

As well as mixing the descriptions up between items.

On Monday half the reporting categories had disappeared.

I'd love to know how to stop this, we currently only have approx 1500 items, but growing.

[Sammie_C · Accepted solution]

Hi @CreativeCrafter, thank you for your post and welcome to the Square Community. I am sorry to hear you are having issues with your inventory though.

I have a few questions for you to get troubleshooting started: 

• Are these issues occurring on your Square Online site? If so, could you please send over a link to your site?
• As well as, could you please name a few items that are being impacted by this issue?

If this issue is occurring on your Square Online site, could you please try these few troubleshooting steps too, please?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

• If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

• If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

• If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. Please let me know the questions above and once you have run through those steps and I can go from there.

[CreativeCrafter]

We are not selling online. We are using the database for our in store shop only.

Yesterday I had a reporting category that was working and today it doesn't exist.

There must be a way to stop this from happening, as it is causing issues and making additional admin work.

[Sammie_C]

Thank you for clarifying this.

When you have a moment, could you please provide an example of an item or two, or a category, in your system that is being impacted?

[CreativeCrafter]

Today we have had 'Shelley G Felt Creations' reporting category disappear.

Previously, 'Tiddly Stars' 'Paintbox Creations' 'A&M Potters' 'Sarah Wales Glass' and 'Botanic Muse' reporting categories all disappeared.

Our 'Stylecraft' category had a few items listed under it that were not yarn, but were jewellery, cards, frames etc. 

The descriptions are being altered too.

This doesn't seem to be an isolated day, as it has happened multiple times now.

[Sammie_C]

Thank you for sending over those examples, @CreativeCrafter!

Just to make sure I have the issue fully understood, are the categories themselves disappearing in your system, or is it just the category disappearing on your reports? Or both?

[CreativeCrafter]

The reporting category is disappearing from the system. So when I look at reports of sales, it shows items sold as uncategorised, although items have been given a reporting category.

[Sammie_C]

That is very odd. I am going to get this escalated to our Engineers team shortly to take a look. 

Another quick question, what device or devices are you using?