We are running a sale everyday in our online store, we add a sale price and add the items to a specific category for people find the new items on sale. We update the items in the backend manually and save them, filter the category to only those items and confirm the old items are gone, new items are there and correctly priced. The online store (front end) is showing the old sale items and old prices. This is super frustrating when you are trying to post new sale items everyday and they are not updating and taking probably a full day to sync! This is ridiculous. We've tried different browsers, deleting caches and cookies, used different computers, tried manual sync, tried archiving the old items, tried everything. Can anyone give advice to what has helped them with this issue as i'm sure square will tell me to do everything i already did.
@comiclove52 I have found that most updates that are bigger other than availability take a couple to few minutes to propagate on the website. It seems to be much faster early morning, versus mid day for me. All this is anecdotal. Are you using retail? or restaurant? Depending on which one makes a difference. I assume you are using categories mostly. I found that the first save on an item syncs the fastest, so I try to do all my edits before hitting save on the item screen in the online dashboard. So are the new items new or just new sales items? do you put them in multiple categories?
We are a retail. We choose 4 items each day to put online and remove the previous 4 to keep it limited. I edit each one individually and save them each as I am done. All I am changing is adding a sale price and adding a category for them to populate to which is the name of the sale we are using. We are not adding new items either, we are simply updating existing items.
I'm not editing them in bulk like "update categories" or "update sale price". They are also all correct in the backend which is weird because this has not happened to us before. I did notice when I logged in to the dashboard today that there was an update to the Add item/ Edit item page which is normal as they edit it every now and them with new or updated features but now it seems with whatever update they did, it is stopping the sync to the front end.
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