First, welcome to the Square Community @Rainbow-water,
Deposits for custom orders can be set up in Square, but they work most smoothly when handled within a single order or invoice rather than as separate items. The reason shipping is being charged twice is that Square treats the deposit and balance payments as two separate orders, and since shipping is applied at the order level, it is added each time a new order is created. To prevent this, the full price of the custom piece should be entered on one order or invoice with shipping applied only once, and the deposit collected as a partial payment. When the remaining balance is paid later, it is applied to the same order, so no additional shipping is charged. This approach also resolves the issue of multiple order numbers, as both the deposit and the balance are recorded under a single order, creating a clearer and less confusing experience for both the seller and the customer. Please let me know if you have any other questions about this!
Ellie
Community Moderator, Square
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