Epson tm-t20ii keeps printing automatically when on manual.

[railwaycafe]

We've recently reopened under new management, and we keep having issues with the EPSON TM-T20II. We've managed to fix most, however, even when the printer has the receipts on "Manual Only" it is printing them automatically. We even turned printing receipts all the way off, to which it still prints every order, which isn't what we're trying to do. Looked through Square Dashboard, the Square app, even tried looking it up multiple times. I had also read through the manual to see if it would say anything about this issue, but to no avail. Are there any ways to help fix this issue? 

[Stacelyn24 · Accepted solution]

Hey there 👋

Congrats on the reopening! 🎉 And oof, I feel your pain—receipt printers can be stubborn little beasts sometimes. The Epson TM-T20II is solid, but when it ignores your settings it’s usually not the printer being sassy, it’s Square overriding it.

Here are a few things to try:

1. Double-check printer settings in the Square POS app (not just Dashboard):

   • Go to Settings > Hardware > Printers in the app you’re using at the register.

   • Tap your Epson printer, scroll to the Receipts section, and make sure “Automatically Print Receipts” is actually toggled off. Sometimes the Dashboard looks correct but the local device app has its own setting.

2. Check “Order Tickets” vs. “Receipts”:

   • Square can print order tickets to the printer (for kitchen/bar flow) even if receipts are turned off. Make sure those are off if you don’t want anything auto-printing.

3. Unpair and re-add the printer:

   • Delete it from your printer list in the Square app, then reconnect it. This forces the app to refresh all its rules.

4. Test with a different device (if possible):

   • Sometimes the setting is cached on the iPad/phone. Testing with another device can tell you if it’s device-specific.

If none of that does the trick, it could be that the printer’s default firmware is set to auto-print. In that case, a factory reset on the printer and reconnecting to Square can clear it out (I know, annoying, but it usually works).

Hopefully one of those steps gets it behaving—because nobody has time for receipts you didn’t ask for 😅

[MayaP]

This is amazing! ❤️ Thanks for sharing such a detailed breakdown. These are really helpful suggestions to try both in the app and with the hardware. I really appreciate you taking the time to reach out and post this here 🙌

@Stacelyn24 

[railwaycafe]

We ended up going through the app and fixing it! Thanks for all your help! Have a great day!

[MayaP]

Hi @railwaycafe, thank you for reaching out and for already giving those troubleshooting steps a try. I really hope @Stacelyn24's suggestions make things easier for you. I am also sharing a few more steps you can walk through, and if you are still running into issues afterward, please let me know. I will be glad to help.