Cancellations and No-Shows No Longer Appearing in Client History in the App

[MarkJH]

The cancellation and no-shows are no longer showing up in client history. This feature no longer shows on the terminal or the app and is crucial to the operating of our business. Is there a way this issue can be escalated or has anyone else had this issue? It seems it's happened after the update.

[JTPets]

Let me tag some experts in appointments to help figure this out:

@EcoAutoClean@pawffeeshop@balmonte@indianathomas@LocavoreStore@MudFire_Dex@BofBArtStudio@mdgolden01@PerroneTech@pigsnoseinn@timberhillwine@Brewk12@porktaco@StevenCheech@AimeeJ@LukeNieuw@Michael_L@Maegan@lawnbrook@skafte

[JTPets]

Hopefully they can help

@kinoscoffee@SVLFever

[pawffeeshop]

I'm sorry we do not use appointments so I wouldn't be any help!

[Laurie_ · Accepted solution]

Hi @MarkJH,

Thanks for writing in to report this behaviour!

After checking with my team about the expected behaviour, I can confirm that this is a known issue our team is actively working to resolve in the upcoming version of the Square app (version 6.67). This update is expected to be available on the Play Store by April 15th (Pacific Time) / April 16th (AEST) and on the App Store by April 21st (Pacific Time) / April 22nd (AEST).

In the meantime, you can still access this information by logging into your Square Dashboard online and navigating to your Customer Directory.

If the fix becomes available sooner than expected, I'll update you here. I understand this is an inconvenience while we wait for the fix, so thank you for your patience and for reaching out to us.

To help other Sellers easily find information about this issue, I’ll mark this as the 'Best Answer,' but I’ll continue to monitor the thread for any updates.

[MarkJH]

That's great. We have contacted Square and we will also provide this information in our response email. Thank you