Bug Report — Connected Terminal & Loyalty Rewards

[TheRealChipA]

@DannyH (or……? Lol)

It was brought to my attention that there is something amiss with Connected Terminal, Restaurants POS (maybe others?) and Loyalty.  When a customer gets to the end of the payment process and it shows them their available rewards, they can no longer press a reward to select it and apply it to the current transaction.  I was able to verify this tonight, and also able to verify that this works just fine if I use my Stand 2 and bypass Connected Terminal for payment.

Obviously, our fallback position has been to put out a sign that tells customers to give us their phone IF they think they want to redeem rewards, so that we can look them up in the POS.  But, am I wrong?  Didn’t this work at one time on Connected Terminal?

Thanks.

[DannyH]

Hey @TheRealChipA 👋

Great question! I checked with the team on this and they confirmed that the current experience is expected. Prior to payment, there's not an option for customers to check-in on the Connected Terminal, but there is the option after payment/tip selection (if applicable) for customers to sign up for Loyalty rewards and/or Check-In to see what rewards are available. 

This screen however does not allow for the application of the rewards post-sale, but serves as a view for customers. As you mentioned, to have earned rewards applied, customers would need to provide you/staff with their phone number prior to the sale and have it input through the iPad on Stand.

Hope this helps!

[TheRealChipA]

@DannyH Thanks for confirming that.  So, do I need to submit a feature request through the formal channels, or will this end up on a list internally?  LOL.  Since the Stand 2 allows application of rewards post-sale it seems that to be consistent with that experience the connected terminal should, as well.  Hence my assertion this is a bug, whether it was an intentional one or not! 😉