Bug Report — Connected Terminal & Loyalty Rewards

TheRealChipA · ‎08-30-2023

@DannyH (or……? Lol)

It was brought to my attention that there is something amiss with Connected Terminal, Restaurants POS (maybe others?) and Loyalty. When a customer gets to the end of the payment process and it shows them their available rewards, they can no longer press a reward to select it and apply it to the current transaction. I was able to verify this tonight, and also able to verify that this works just fine if I use my Stand 2 and bypass Connected Terminal for payment.

Obviously, our fallback position has been to put out a sign that tells customers to give us their phone IF they think they want to redeem rewards, so that we can look them up in the POS. But, am I wrong? Didn’t this work at one time on Connected Terminal?

Thanks.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

DannyH · ‎09-05-2023

Hey @TheRealChipA 👋

Great question! I checked with the team on this and they confirmed that the current experience is expected. Prior to payment, there's not an option for customers to check-in on the Connected Terminal, but there is the option after payment/tip selection (if applicable) for customers to sign up for Loyalty rewards and/or Check-In to see what rewards are available.

This screen however does not allow for the application of the rewards post-sale, but serves as a view for customers. As you mentioned, to have earned rewards applied, customers would need to provide you/staff with their phone number prior to the sale and have it input through the iPad on Stand.

Hope this helps!

Danny 
Beta Manager, Square
Join the Beta Community
Evaluate | Influence | Engage

TheRealChipA · ‎09-05-2023

@DannyH Thanks for confirming that. So, do I need to submit a feature request through the formal channels, or will this end up on a list internally? LOL. Since the Stand 2 allows application of rewards post-sale it seems that to be consistent with that experience the connected terminal should, as well. Hence my assertion this is a bug, whether it was an intentional one or not! 😉

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!