BUG REPORT: Retail ...Return Or Exchange.. Restock no longer return items to the inventory

I thought I'd made a mistake the first time, but this has now happened to me three times.

 

1) Select a previous transaction

2) Return Or Exchange

3) Select All or any item .. Next

4) On the Restock Items page, Select All Items ... Next

5) Add items to make an even exchange

6) Press Even Exchange then Cash. Transaction processes giving the usual receipt window

 

The newly sold exchange item is removed from the inventory, but the Exchanged item is NOT added back into the inventory. 

Please fix this recently introduced bug!

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Square Champion

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So when was that introduced?

Previously they were restocked immediately - now I have to remember to go and manually restock them.

Seems a backward step to me.

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Square Champion

I am not 100% sure of the logic, I just know I have to periodically check it, there is likely a setting somewhere that needs review

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Thanks for the insight @JTPets 

The trouble now his that I've done some inventory recounts and there's no obvious way to delete the pending restocks!

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Square Champion

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Square Champion

This is what I was going to say too.  In my head the reasoning to have it not go directly back in stock is that it could be in a daily holding where all returned stock is and therefore not actually out in stock on the floor.  Also it could be returned items need to go through a process to make sure the item is 100% ok to put back out on the floor.
If you took back returns, but they are just in a bin behind the counter a customer could ask you for stock on an item and it would say 1 is there but you can't find it on the floor.

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There's some logic to that - but since there's no information given that it's going into a separate Pending Restocks category and not actually being restocked as it claims then I think it's very misleading..

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