why cant my costumers check out online

[arcanepara]

i got my site published but when people go to check out of the cart. a message pops up saying "we are not taking orders at this time. Check back soon". how do i fix this. please someone help

[ryanwanner · Accepted solution]

Hello @arcanepara !

That message usually pops up when you have your store not accepting orders.

From your Online dashboard, click the top right button. It'll either say Not Accepting Orders in red or Accepting Orders in green. That will lead you to the Checkout screen. Make sure that Accept Online Orders is toggled on and that Square is connected. (It should be by default)

If your site is already accepting orders, then something may be up with your settings for fulfillment. Check to make sure your site is configured for whatever fulfillment type you're using (pickup, delivery, or shipping) by checking everywhere under the Fulfillment section on the left.

If everything is looking correct here as well, please reply with your website address so we can help troubleshoot further!

[Airyacres]

Having this same issue

[ryanwanner]

Hello @Airyacres !

Have any of the instructions I've posted been able to help you resolve this? If not, please respond with your website address so we can check things out!

[jamiephoward]

I'm having this issue as well (not accepting orders) and can't figure out where the problem is.  I've gone back through the set-up for the 3rd time to make sure I'm going through all the steps and nothing is helping.  Please help, this is so frustrating....

Here's my site:

https://wild-souls-healing.square.site/

[JJ_]

Hello @jamiephoward 

I just visited your site and did not see any messages that would prevent me from completing a purchase. Can you confirm if this issue still persists for you?

[jamiephoward]

No, it's fine now. I figured out the problem. I didn't have all of my information confirmed for pick-ups.

[doulaatyourdoor]

Please help!

I've followed all these steps and my site is still not accepting orders. https://doulaatyourdoor.square.site/

[AWMI]

Hello. Same Issue. When I click on the Shop Now button, it takes you to the checkout but it says "Not Available". Everything seems to be correct. Please help. 

Home | Association of Women in the Metal Industries (square.site)

[MayaP]

Hi @AWMI,

Sorry you are having issues with your website. 

Is this still happening? I just tried clicking "Shop Now" for some of your items, and I am not seeing "Not Available."

Please let me know if you are still having a problem. Happy to help.

[chen35342]

Hi, my website is good for phone, however, when I use my desktop PC . after order,  it freezes.  

[MayaP]

Hello @chen35342,

We are sorry to hear you are having some issues. What web browser are you using? After you click "place order" it freezes and nothing happens. Is that correct?

[adamengst]

I just worked through this with Square support and they said it was a known bug that engineering was working on. Hopefully they'll have a fix soon.

[BernadetteA]

Hi @adamengst 👋

I believe this was resolved on Thursday. Please let us know if you are still seeing an error from your end, though. 😊

P.s. Welcome to the Seller Community! 

[adamengst]

Thanks—and I see an order has come through so it should be working again.