mobile site sticking at payment

[LothianWoodwork]

hey folks, ive recently had quite a few people mention that they can not complete a purchase via my shop if they use their mobile. I have no idea if this is a me problem and if it is how can i fix this 

[Eddiemunster · Accepted solution]

He @LothianWoodwork 

Can I ask is it the same payment type?  Is it mainly apple pay?  Also do you have any fraud settings set on your site?  Go to Invoice and Payments, then Risk Manager. Do you have any rules setup?  We have had many people say the same thing and we have found it is often on their end-not completeing the 3DS Verification, not having enough money in their account or other issues related to their end.  It doesn't help you but sometimes if people mention they are having problems it's good to ask what card they are using, where it actually goes wrong etc. Hope that helps. 

[Sammie_C]

I wanted to first welcome you to the Square Community, @LothianWoodwork! Thank you for your post. The Community is a great place to get any Square related inquiries answered in a public forum. 

I also wanted to thank you @Eddiemunster for jumping in on this thread too! This is all really helpful guidance.

If this ends up being a larger issue, I can definitely reach out to our Engineers if needed. Hopefully those few suggestions posted will get this resolved.