a client just texted me, he just noted a double billing from us to him. i show 1 bank deposit and 1 payment from square. how should i proceed with this, is there any other thing, section on the dashboard that might shed some light on this problem?
Have your client to screenshot and send you the photo of both transactions as “posted” and not just one posted and the other “pending”. Sometimes on a client’s bank end their system will process duplicate charges...one would post and the other would fall off from under the pending section. We’ve had this happen just a few times before. If both charges have indeed posted contact Square Customer Support and someone will be able to a little deeper and help you 🙂
