Yet another issue - stock not showing

[cymru78]

The issue for today is, despite having 1400+ items of stock, only 54 are showing on my home page.

It was fine last night.

I am on the live chat to try and sort this out, but I really need to show my displeasure over all these issues that keep happening.

Problems are happening on an almost daily basis and this seriously isn't good enough anymore. I'm paying for a service and not receiving what I am paying for.

[cymru78]

I had issues with my website not showing all products this morning.

This got fixed via the live chat, but then it just reverted back to filters not working again and stock showing as out of stock when they are in stock.

I go on the live chat again and that person doesn't have a clue. Tries telling me that the out of stock badges are showing because I have low stock alerts set up. I don't have this set up. Never had this set up and even if I did, low stock alerts won't make an out of stock badge show up on my website.

I've spent about 1 and a half hours on the live chat with two different people. I get told my account is being looked at but I rarely hear anything back despite promises.

One thing gets fixed but that just breaks other things.

I'm paying for this service and I can't defend Square anymore. It probably going to cost me a bit of money to change provider, but I feel like I have little choice.

[Breffni]

Hi @cymru78, sorry to see this issue has brought you back to the Community again. 

This sounds incredibly frustrating, and I understand how crucial it is for your website to functioning correctly. 

I’ve reviewed your case with our support team, and I’m also looking into your site now. Everything appears to be functioning correctly, as confirmed by our specialists, but I’m aware that your site was impacted by a disruption earlier this week. It’s possible that what you're currently experiencing is related to caching, which can sometimes cause previously fixed errors to reappear.

Could you try clearing your cache and cookies as a first step? Additionally, try accessing your site on a different device to see if the issue persists there. I’m not saying this is 100% a cache problem, but I had a similar case earlier in the week and this behavior sounds consistent with a browser issue and with you seeing the errors, but we're not on our end. 

If the problem continues after these steps, please let me know. 

[cymru78]

@Breffni  Yes, I have tried to clear cookies etc etc and I've checked in incognito and on different devices (Chrome on a Chromebook and Safari on an iPad.

Yesterday, everything appeared to be fine. This morning I woke up to 54 products on my home page. I go on the live chat and I presume they do a possible re-cache or whatever and now I am having the other issues.

These items are some of the ones showing as out of stock - but they aren't out of stock. My dashboard clearly shows they are all in stock.

The above shows that my Size filter has gone missing again. It was there yesterday after quite a long time to finally be taken seriously about it being a bug.

If you go here > https://fb.watch/uqNg9FqghE/ you'll be able to see a post that I put on my Facebook page showing customers how to use the filter.

In an unrelated matter, I am now also missing the 'Balance' button on my iPad (it was there a few days ago) and I have been told that the problem with badges is still being looked at.

It's seemingly never ending and although I don't want to leave Square, I have started trials with competitors.

[Breffni]

Thank you for sharing these details @cymru78. 

I know you've already reached out to support, but I do recommend trying again when you can as it's often the most effective way to escalate the issue, especially before the weekend. It sounds like a more in-depth review might be needed, and having a ticket filed could ensure that all these issues are tracked properly.

I understand your perspective and that you need to do what's best for your business. However, I still believe it's important to investigate and address these issues as quickly as possible.