Why doesn’t my coupons work for my customers?

[SUBIEHIHAWAII]

My customers coupons that I gave out don’t work. I’m a performance online site & it keeps saying that the coupons are expired. Everything has been inputted correctly & I still have a problem. I have like 50+ coupons and they don’t work at all. Only today I found out it wasn’t working anymore. 

[Kassi_]

Hey there, @SUBIEHIHAWAII - 

Thank you for reaching out in the Community. 

Whenever you created the coupons did you add an expiration date or number of coupons used? 

This could cause the issues you're experiencing with your Online Store coupons. Please let me know if this isn't the case or doesn't do the trick. 

[rockyylikee]

 My clients can't enter their coupon code at checkout

[Valentina]

Our Support team would be able to look into this with you, @rockyylikee!

They can take a look at your account with you to help a shine light here, as they are able look at your account alongside you in order to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨