When i add a category to my Nav menu it doesn't show

[GKBG]

Hey there, I'm Brandon, building a website for a client. I've been a fan of Square for my other projects, but I'm running into a snag. When I try to add a category to the nav menu, it's not showing up. Weirdly, 'Shop All' works fine. Also, when I create a category, the link has this arrow next to it and takes me to a whole new page for items and category settings. That's new to me, and I'm not sure what's going on. Any ideas?

[Summer2024]

Hi there @GKBG! 👋

Can you provide the URL for the website you are working on, so I can take a deeper look? Thanks! 

[GKBG]

here is the link https://gkbgyouthservices.square.site/

[RobynR]

Thank you for sharing the URL.

You mentioned that when creating a category, there is an arrow next to the link. Could you please provide a screenshot of this and confirm whether you are adding these categories under the Square Dashboard or Square Online Dashboard?

I look forward to your reply.

[GKBG]

[GKBG]

wait im confused, you want me to close the square checking account in order to fix the website issue???

[Summer2024]

@GKBG, my apologies. Please do not delete your square checking account. I am still waiting for the escalation to our Ecom team. I appreciate your patience

[GKBG]

what kind of issue is this?

[Summer2024]

Hi @GKBG,

I appreciate your patience in this matter. I reached out to our Ecom team and it does appear there is a bug. I am going to reach out to via direct message and provide you with the case number. 

Once again, thanks for your patience!