URGENT: Colours are wrong on website?

Hi guys,

 

www.grocerypost.com


Please see screenshots below on someone's phone.  The colours are wrong.

 

CORRECT COLOURS HERE:

 

CORRECT COLOURSCORRECT COLOURS

 

 

INCORRECT COLOURS HERE

 

Screenshot 2021-11-22 at 15.27.14.png

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Hi,

Not sure but does the phone have a dark / night setting turned on as I use those sorts of settings on my phone and have seen this sort of thing happen on some web sites.

 

Currently on your site I just get a password request when I try and view it.

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Please can someone from Square assist me? @tranguyen 

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Square

Hi @TGPH, I'm sorry to hear that. A password is required to access your website. I am unable to see the colors here. Is your Online Store for specific customers only?  

 

From the screenshot you provided, it looks like it is caused by the screen light for this device. When I go to www.grocerypost.com, the colors are the same as the first screenshot. If you have the following information, I can further look into this. 

1. Device model of your customer

2. Your website needs to be unlocked temporarily so I can test it. 

Emma
Community Manager, Square
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