Tip distribution

[Sam_400º]

I’m having a bit of trouble with tips. 

I’ve enabled tipping online but tips don’t seem to be split by who’s clocked in when the order is made/collected. A few customers tipped on pre orders but none of this showed against the team who were working that night. 

Anyone come across the same or know what I’m doing wrong?

[Kassi_]

Welcome back to the Community, @Sam_400º 

Just to confirm - do you have the Team Plus subscription with your business? That would give you the option for tip pooling across the members who are currently clocked in. 

I will keep an eye out for your reply👀. 

[Sam_400º]

Erm, welcome back? 

I think so - will check & activate it if not. 

Will this pool across those clocked in when the online order was made or when it's due for collection?