Taxes not calculating with online order for PICKUP

[rjones32]

I have been through all the past comments and suggestions to correct this problem with no success. 

I have PICKUP only for all my items selling online. When the item is place in the cart, there is no tax automatically generated. 

• If I click the + button and add an item, the tax will automatically calculate.
• If I click on the PICKUP location, it will automatically generatey
• If I do nothing and click CHECK OUT, the order never calculates taxes and allows me to pay without taxes added.

I configured the Online Sales like this...

• I created a tax rate of 6% for Pennsylvania
  • (I even removed the ITEM level tax to see if it would auto-apply. No luck)
• I applied the tax by ITEM

Note: when I use the Square app, I can add the items to Checkout and taxes do automatically apply as they should. 

I have been at this for days...

Site:  jmemporium.square.site/s/shop

[MayaP]

Hey @rjones32 thanks for trying some troubleshooting already, I'm sorry you are still having issues with your taxes not calculating on pickup orders. In order to get to the bottom of what is going on our Square Online Team will need to investigate this some more. They will need to look into your tax and account settings, and for security, we cannot discuss that information here in the community. If needed they can also file a ticket. You can reach support at 1-855-700-6000 squ.re/contactsqsupport. 

Thank you for your patience and if you need anything else let us know.