Square Online store - customer didn't show up in Customer Directory

[TwoDogsBarking]

In testing orders on our online store we placed some test orders. However, we're finding that although the customer info (name/email) appears in the Square Online Order portal, the customer associated with this order does NOT appear in our Square Customer Directory.

Any advise re: how to address this to ensure all customer information from the online store results in a customer record being created in the Square Customer directory would be appreciated, thank you.

[frances_a · Accepted solution]

Hello @TwoDogsBarking 👋

Since these were test orders, were they paid using the same credit or debit card? 

The auto-creation of customer profiles is based on the card used to pay for a transaction. 

So if the card was already associated with a different customer, the new sale with that same card would be under that existing customer.

If that is not the case, I would recommend reaching out to our support team, as here in the Community, we have no access to your account information and cannot investigate issues with a particular transaction. 

Let me know if you have further questions. 

Thank you ✨

[TwoDogsBarking]

ah ok that may explain it - both test orders used seperate email addresses but the same CC 😣