Square Online Mailing Lists

[doc_choc]

Hi, We are trying to tidy up our mailing lists and was wondering if there are any good articles on how the mailing lists work in particular if the status attached to an email address is just a record keeper or actually has functionality associated with it. We are using the Weebly Promote Grow Plan, and not the Square Marketing, creating our mailing lists from the Square Online Dashboard (marketing/mailing list section)?

We have a couple of issues which we can not get our head around.

1. Does the assigned status on an email list automatically determine if an email is sent or not? i.e. If the list contains an unsubscribed or not opted in email status, even though on the list, will no emails will be sent to this email, and conversely opted in and double opted in status will receive emails?
2. In response to point 1 this has not been our experience (makes us nervous about selecting the website customer list as it seems to sent to all addresses on the list regardless of status).
3. We have selected under settings in the checkout experience the 

   Opt-in to email marketing

   On

   but the opt in box, that used to appear at checkout no longer appears at checkout. Looks like a little bug here may be?

Many thanks for any help you can give

[BernadetteA]

Hi @doc_choc 👋

My apologies for missing this post initially! I'm still adjusting to the community move, and trying to catch up on threads that I missed in the past few weeks. 

We may still have some older Promote help articles from the Weebly Help Center, however, I don't think you will be able to access them from your Square account. 🤔 

Based on your questions, it seems there's either been some changes made to the service, or it may not be functioning properly. I'm going to check in with some colleagues to see if they are aware of any known issues at the moment with Promote. 

Can you also verify your website URL in case this requires some troubleshooting? Thanks in advance!