Slow website performance

[Prim]

My website is super slow to load (prudieandprimmie.com). I have adjusted product images to be as small as possible, however loading speed is still small.

Is there anything else I can do with images/anything else to optimise performance?

Beyond the 1:1 ratio and 2000 x 2000 pixels for product images, is there any advice on file types, or compressing images?

[Laurie_]

Hi there @Prim,

Sorry for the wait in getting back to you here!

I've taken a closer look at your site on my end and can confirm there is a small delay when loading new pages. I've briefly checked the backend settings I have access to, and I can't see any issues with your file sizes or the number of files uploaded onto your site, that are often the cause of similar delays.

What I would suggest in this case is to reach out to our Support Team to speak with one of our Square Online specialists. You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account.

2. Head to our contact page https://squ.re/3AWfZs2.

3. Go to "Other", then "I don't see my issue".

4. Click "Message us", "Email us" or "Call Us".

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods. Should you have any issues reaching out, please let us know.