Re-ordering categories on my online store not working

[Tailwinds]

Hi,

I have 12 different categories on my online store.

When I edit the site and reorder them, this order is not shown on the site live. I've published, refreshed, waited overnight, but I can't seem to change the order that my categories are shown.

Very frustrating! Any help is much appreciated!

[Laurie_]

Hi @Tailwinds,

I've taken a closer look at this functionality on my own Square Online site, and I was able to save changes to my published site after rearranging my Site Categories. There are currently two places you can go to rearrange your Site Categories, so what I recommend is checking to ensure you have the correct arrangement in both areas and then publishing your site once more.

From your Square Online overview page, select Items > Site Categories > Rearrange categories. Once finished, select Done rearranging. 

Next, navigate to your Site Editor through Website > Edit Site > and select your Order Online or Shop All page. Next, select your Item List section in your template on the right. Then select Arrange & add items. Hopefully, you'll see your recent changes reflected on this page. If not, you can click and drag your categories to your preferred order. Select Publish once finished.

If you're still unable to see your changes reflecting on your live site, please reply with the order in which you'd like your Site Categories to be displayed, along with your site URL, and I'll be happy to raise this request to our Square Online team.