Sizes not showing on website , just coloured dots

[DRM7TW]

Hi

On my mobile and desktop site I have 2 T shirts set up with size variations. When you go to order them you can not select the size (says required) there are 4 blue dots, which arent clickable.

This is for the green one.

https://dak47.square.site/product/206-sqn-t-shirt-green-camo/K6S4AK4LSDRRN3RQS433NMPW?cp=true&sa=tru... 

Please help!

[_Violet]

Hello @DRM7TW - Thanks for reaching out to us here on the Square Community. My name is Violet and I'm one of the Moderators here. Nice to meet you 🙂

I took a look at the link you shared and saw the blue dots you mentioned. This is an odd one! I'm not sure what's causing this 🤔 I'm going to escalate to the Square Online Support Team, so they can take a look at this. I'll follow up with you, once I hear back from their team!

I appreciate your patience.

[DRM7TW]

Thank you Violet, appreciate your help.

[DRM7TW]

I have removed them from sale, as we have a sale on and no one can order them. they are still in the items library though for the support team.

[_Violet]

Hi again @DRM7TW - Could you please share the name of the item or items this is occurring on? I'm no longer able to see the item name in the link you shared earlier, since you've removed it from your site.

I'll keep an eye out for your reply!

[DRM7TW]

Hi

I have put these back live, the issue remains the same, hopefully the support team can remedy them.

https://dak47.square.site/product/206-sqn-t-shirt-green-camo/K6S4AK4LSDRRN3RQS433NMPW?cp=true&sa=tru...

Its the same with the blue T shirts.

[DRM7TW]

Its still the same issue, tried updating my software etc.

[DRM7TW]

Good morning

I have deleted both items from my library, and then created new listings, and variations, and the issue remains the same with blue dots instead of sizes, meaning no one can order them.

Please help!

[DRM7TW · Accepted solution]

Deleted preset variations, inserted them one by one instead, now showing and working. 'Thanks' for your help...