Shorten delivery times

[bibisbakery]

Any idea how to shorten the delivery time estimate?  my customers see a 2hr delivery time when  our prep time is 15 minute...  we use Postmates as the delivery partner.

[ryanwanner]

Hello @bibisbakery !

I don't think there is a way to shorten the delivery times honestly. Since we are relying on a third party courier, we don't really have a way of knowing what their current volume is. With my postmates deliveries recently, the 15 minute prep time is long past before the couriers show up but the orders are still arriving to the customers before the quoted time.

Honestly, I think this is one of those "underpromise, overdeliver" kind of moments. Maybe add a note on the online store somewhere saying that deliveries may arrive sooner than advertised?