Setting quanity to 1

[tessa]

Hello,  I saw a thread in here about someone trying to set the quantity of an item to 1 not working. Customers can add more than 1 to their cart. Someone posted a solution stating that's how it works but the customer is stopped at the check out to adjust quantity and warned they're trying to buy more than available.  Seriously? The workaround was using modifiers,  if I remember right.  Or you can add a little note to the products letting customers know there is only one (try to imagine my voice dripping with sarcasm.) 

Unbelievable.  

I can tell you what my reaction would be after spending my valuable time browsing through everything to make choices on someone's site, only to be stopped at the check out. 

I'd probably shop elsewhere. I'd be very annoyed. 

I just discovered this tonight as I'm working to load my unique items for the holidays. My items have always been set to 1 and I've never had this issue.  So no, that's not the way it works. And if they've changed something just what is the point of setting quantity at all if it doesn't accurately reflect what you have available? 

I have sent in a feedback from my site but I can tell you I'm not very happy. Last year this platform had an issue that caused me a lot of time and I ended up leaving my site set to not accepting orders. 

[Sammie_C]

Hi @tessa, thank you for your post and your feedback.

To clarify, after adding items to a site cart, you are able to adjust the quantity during checkout. Is this occurring on your side?

Do you by chance have a link to the mentioned post you are referring to? That information indeed does not incorrect. I would like to look into that further.

I will send over all your feedback over to the corresponding teams, once I have a bit firmer grasp on the situation. Please feel free to provide any examples or screenshots too, and I would be happy to look into this further!

[tessa]

https://community.squareup.com/t5/Online-Store/Customers-can-add-unlimited-quantities-of-a-limited-s...

See my response another for clarity.

[tessa]

For clarity. When someone goes to my site to purchase an item, they can add more than one of that item to their cart when I've set only one available in stock. When the customer gets to their cart for check out, they are notified they're trying to purchase more than is available and instructed to adjust their cart! This means someone thinks they can order more than one of an item only to find out they can't. I can assure you people will leave a site like that and shop elsewhere. I would. 

Unacceptable.

Here's is the link for the other post about this where someone posts a "workaround" as a solution. Also unacceptable. The work around had a couple options. One being to use modifiers, I think. I never use that feature. And one is to add notes to my product's description saying there is only one available. Seriously?

They also stated this is just the way square does it which I know is incorrect. I've only ever sold unique items in the quantity of 1 and the ability to add more than one wasn't there. I do remember an issue that arrived one year though, that was similar.  I'll guess and say it was after an update possibly. 

Last year I had issues that forced me to keep my site closed for the holidays. I've had nothing but problems with square which is why I've never gone to a paid account. 

My site is simple. Each item is one in quantity and always has been. I can't imagine the issues people have with more complicated set ups. This is a basic function.

https://community.squareup.com/t5/Online-Store/Customers-can-add-unlimited-quantities-of-a-limited-s...

[TLG25]

Yes, this is totally unacceptable and there is no good, logical reason for the change. It wasn't like this as recently as maybe a month ago, and now all of a sudden, just before the holidays, what is the most basic functionality is effectively broken.

[TLG25]

And from a chat just now:

"I understand your frustration and the inconvenience it caused on your business. Unfortunately, this is part of the new update for Square. However, Square is not going back to the way it used to be before the update."

[tessa]

Just unbelievable!

[tessa]

Yep, time to go elsewhere for me. 

[Winterbrook]

This is exactly the issue I have, I couldn't find anything about it until I saw your thread.

I also sell items in small amounts, stock of single items.

I am so cross about this issue. No one from Square cares.

I spent so much time and money moving to Square in 2023 as I needed a website that could be accurate with inventory and a barcode reader so I could keep on top of my stock. I just bought a new terminal with the barcode scanner, now seems a total waste of time.

You are 100% - customers will just leave and shop elsewhere and it should be my busiest time of year.

[tessa]

This is the last issue I'll deal with for me. I'm thankful I didn't waste any money trying this out looking for prospects to use in my physical shop once I open. I used their reader mostly and just a little online. I think it's time to look elsewhere. I'm so glad I didn't invited time in their shop terminals.

[Sammie_C]

Thank you for all of these details, @tessa, @Winterbrook, and @TLG25.

I checked in with our Account Services team on this and they said that this would be considered a Feature Request at this time, as we have the option to limit the quantity per order at checkout.

I am sorry to hear that this change has affected your businesses negatively, and please feel free to send over any other feedback you may have and I would be happy to send it over to our corresponding feedback teams in the meantime.

[tessa]

Thank God I didn't spend a dime testing square out before I set it up in my brick and mortar, and most of the time it was used to display my work not really sell. I did use the reader though. A shame.

I imagine once others that produce unique work find this out that sell online far more than I do, they will not be pleased. 

I'm officially finished with square. Nothing but issues. 

Thanks for your time.