Allow Gift Options

I don have a flower shop and I want to provide my customer the ability to put a message before pay.

 

I want to use the Allow Gift Option as this seems to be the more appropriate but every time I save an item with that option enable I got this.

 

 

 

 

Screenshot 2025-12-23 at 9.39.09 AM.png

 

I understand I have a paid plan to to this... any light here? thanks.

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Square Champion

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Hey there @thebloominghous.. A couple of ideas.

 

First, what browser are you using?  I'd recommend trying another browser just to rule out a browser-specific bug.

 

Second, have you cleared your browser cache/history?  In cases like this, that is always a good idea to do because if there is a "ghost" in your browser that will cause problems like this.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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Square Champion

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Hey there @thebloominghous.. A couple of ideas.

 

First, what browser are you using?  I'd recommend trying another browser just to rule out a browser-specific bug.

 

Second, have you cleared your browser cache/history?  In cases like this, that is always a good idea to do because if there is a "ghost" in your browser that will cause problems like this.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Community Moderator

Hi @thebloominghous — thanks for reaching out, and welcome to the Community! 😊

 

Have you had a chance to try the troubleshooting steps that @TheRealChipA  recommended? If you’re still running into issues after that, let me know and I’m happy to help look into this further.

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
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Square Community Moderator

Thank you @TheRealChipA for stepping in!! 

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
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