Selling Monthly Subscription Item but Square Assigns a Random Customer Name

We want to offer a monthly subscription item on our online store - a membership with monthly perks. However, when a customer purchases the subscription, the system mistakenly assigns a random name from our database instead of using the name provided. As a result, the automated emails and receipts display incorrect names. We cannot manually adjust each subscription before the emails are sent out. Does anyone know how to resolve this issue?

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Square Community Moderator

Hi @PursuitD ! 

 

Just to be sure I am following correctly, the email and payment information is correct for the customer, but the name of the customer the subscription is being assigned to is incorrect? 

 

 

 

 

 

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