Security for refunds?

Just a quick question...I have a customer that is requesting a refund from our site.  The email used to place the order is one of 3 different emails the person used and the last email address gave an error code when I replied directly,

 

My question is, is there some kind of security in place for issuing refund through Square?  Can anything happen if the person really isn't a person and just a scammer?  I've never had this happen so I'm completely in the dark on what steps I should take to protect myself

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