First off the agent doesn't understand my issue and keeps repeating the same thing over and over. I asked for a supervisor and they decided to talk over me, I had to demand a supervisor probably 7 times and now they have left me on hold.
My issue is it was the first time creating an invoice where the customer pays 50% prior to their visit then the remainder at their visit. They paid via credit card the 50% on Aug 29 via the invoice link. Then when they came in the appt on 9/5, I didn't have them pay thru the invoice, they paid via the square appointment checkout with their credit card. My accountant noticed the invoice was still open, although I technicallly had collected all of the payments, so she marked it paid with a note on 9/13. However, in the system it looks like I collected 3 transactions for this customer, when all I did was collect 2 - 1 via the invoice, 1 outside of the invoice. I need to figure out how to remove this "fake" payment on 9/13 - there was no card/cash transaction, just closing of the invoice as paid.
