Problem with Delivery

[MeatsnFoods]

A customer ordered online for delivery. We got the order, prepared it. Customer called, saying he got an error saying his card was "invalid" but the charge went through at his bank. We looked at the DoorDash Drive portal and it said *we* had cancelled the order, which we had not. We called the helpline and were auto hungup on multiple times. I ultimately had to hand-deliver the order. This seems like a legit software issue but it's impossible for us to fix it on our end. Any help?

[_Violet]

Hi @MeatsnFoods  - I'm sorry to hear that this issue with your Square Online Orders has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email. 

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.