Hi, @PizzaCo ! ๐๐
What's going on here is that Square Online has a reorder feature that lets customers quickly place a previous order without going through the menu again. The catch is, if a customer previously ordered a pizza with modifiers (toppings), those should normally carry over. If they just hit โReorderโ without reviewing the cart, they may not notice that modifiers werenโt selected or priced correctly, especially if the original order didnโt include toppings or if the modifiers changed in your menu since the last order. This creates the exact problem youโre seeing: orders with โblankโ pizzas and no topping charges.
I wouldn't say this is a widespread โbugโ in the sense of broken code, itโs more of a workflow gap. Reorder is designed to replicate the last order, but when menu items or modifiers have been updated since the original order, customers may see incomplete selections. Other sellers have reported similar issues, especially in food businesses with lots of modifiers (pizza shops, sandwich shops, etc.). So youโre not alone.
Here are a few things you can do, in your Square Online menu, you can set certain modifiers (like toppings or crust type) to be required selections. That way, an order canโt be submitted unless something is chosen. Consider setting a default modifier (like โCheese onlyโ) so that if customers skip the step, you at least know what to prepare and can still charge accordingly. Update Item Descriptions and add a quick note to items like pizzas (โBe sure to confirm toppings before checkoutโ) so customers are nudged to review. If itโs consistently causing you lost revenue, you may want to turn off or discourage use of Reorder by editing your Square Online settings โ Checkout options.
A banner or popup in your site (โPlease double-check your toppings before submittingโ) can also help reduce missed modifiers.
Unfortunately, there isnโt a way to retroactively charge for missed toppings if theyโre not on the order. Your best bet is prevention at checkout.
The most effective fix here is to adjust your menu setup so modifiers are required or have defaults, which forces customers to confirm toppings before completing their order.
I hope this helps!
