Not getting the Form Entries from my contact form TO my email. They ARE appearing on Dashboard.

[ANCD]

Subject: I am not getting the Form Entries from my website:https://alaskannoblecd.weebly.com/contact.html 

Sent to my email: [Personal Information Redacted]

I AM getting them on the Weebly Dashboard.

They stopped coming in May 2025.

FROM [email protected] via sendgrid.net

[Katie_SQ]

Hi @ANCD, 

Sorry to hear you're not receiving your contact form submissions via email.

This could potentially be an issue with either your email provider's filtering settings or the email delivery configuration. Let's troubleshoot this step by step.

Try Updating Your Email Address

First, let's check if the issue is specific to your current email address by updating the "Email to" field:

1. Sign in to Weebly and go to Website > Edit Site > Edit to open your Site Editor
2. Click on your contact form element to select it
3. Select Form Options

4. Update the "Email to" address with an alternative email (perhaps a different provider)
5. Click Save and publish your website
6. Submit a test form from your live website to see if it reaches the new email address

Whitelist Weebly Email Addresses

If you're still not receiving emails or prefer to use your original email address, please whitelist these Weebly-related addresses by adding them to your email contacts:

[email protected] 
[email protected] 

[email protected] 
[email protected] 
[email protected] 
[email protected]

This will help prevent your email provider from filtering these messages as spam or blocking them entirely.

Check Your Spam/Junk Folders

Even after whitelisting, please thoroughly check your spam or junk folders, as these notifications might be getting filtered there automatically.

Please let me know how these steps work for you!

[ANCD · Accepted solution]

Thank you.  The problem was Hotmail.

"As per our advance support team, Sendgrid is the mail server we use. They have noticed that you are using a hotmail email address   for receiving email confirmations for when people fill out the contact form though and we've been having a lot of issues with hotmail and outlook email addresses not receiving our notification emails lately. Here's a recommendation, choose a different email address for receiving contact form submission notifications and then republish the site after adding it."