Solved: Re: New Bank account

MiamiElks948

I entered a new bank account in Square and am receiving deposits properly. However, the monthly charges are not being withdrawn from the new account. The previous/old account has been closed. What do I need to do to have the automatic monthly charges withdrawn from the new account?

Thanks

The Miami Elks Lodge

TheRealChipA

Hi @MiamiElks948.. On your web dashboard, go to Settings > Account & Settings > Pricing & Subscriptions. At the top, you'll a section to change your bank account for your Square subscriptions.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA

Hi @MiamiElks948.. On your web dashboard, go to Settings > Account & Settings > Pricing & Subscriptions. At the top, you'll a section to change your bank account for your Square subscriptions.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

MiamiElks948

Hi Chip,

Finally had a chance to implement your suggestion and was able to update the account this morning.

Of interest though is the MFA. I logged in as the owner to perform the aforementioned update. But when the verification code screen popped up I had to use the "Use another method" and select the text to a phone number to receive the verification code. There are two phone numbers already entered into the MFA notifications and an email address. None of these received the verification code be default, so I'm curious where it may have gone to begin with. Mind you, the Square business was transferred from a previous owner at the beginning of September and there may still be hidden "easter eggs" I've yet to uncover. Just curious why the verification code was not sent to one of the phone numbers or owner email by default?

Thanks

The Miami Elks Lodge

TheRealChipA

@MiamiElks948 So, two things come to mind. Have you looked at your "Unknown Senders" (for iPhone Messages) or the equivalent on other messaging apps? Also, have you checked your junk/spam email box? That's the only obvious thing I can think of at the moment.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!