Your original post did not state you are a premium tier subscriber.
“I have some items that can be shipped with UPS ground within US 48 states. When I created the shipping profile, I only had the choice to do flat shipping per item or per order. However, I need it to be real time shipping as my customers might order 1, or 5 or 10 of these items. Am I missing something or is RTS is not available with custom shipping profile? “
I could not possibly know that you are a premium tier subscriber since I am a fellow seller (as evidenced by my signature block) who can’t access sensitive account information. I am not a mind reader, unfortunately. Had I known that important fact, I would have posted a very different and more useful reply.
Given that you are a premium subscriber, you need to call the Square Customer Success Team here. Obviously you have an account issue that you need to resolve with them. It might be a simple but unknown internal problem with your account. Customer Success can get onto your dashboard, reproduce the issue, and either resolve it out escalate it to the appropriate engineers.
Best of luck.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
