Sync not working

[Moonlightcrysta]

Items were syncing from square to Weebly fine yesterday, tonight it’s not working.  Anyone else having issues?

[Arie]

Hello and welcome to our Seller Community, @Moonlightcrysta 👋
 

We experienced a disruption we posted about on issquareup.com on the 14th of September, however, there haven't been other reports of syncing issues since. Are you still having trouble syncing your items now? 

[purplebutterfly]

This seems to happen all the time for periods. But the past two days has been horrible. Today, a support person on the phone said the engineers told him I should WAIT 24 HOURS for sync from Square to Square Online to work. If that's true, then I'm heading to Shopify.

[DinaLRosenberg]

it does happen sporadically for us too.

sometimes it works great

sometimes it drags and drags

there also seems to be an issue with descriptions disappearing in Square Online if the info isn't in square

[_Violet]

Hi there, @purplebutterfly - I'm sorry to hear that you've been impacted by this syncing issue 😞

As @DinaLRosenberg, Square Online Store can sometimes experience slight syncing delays but we did notice a spike in delays today. I've received confirmation from our Online Store team that this issue is now resolved. However, if you are still experiencing significant syncing delays, please connect with our Support Team by logging into your Square account and heading here so they can take a closer look.

I hope this information is helpful but please do let me know if you have any additional questions.

[purplebutterfly]

On the phone with support because items created 25 hours ago are still not appearing in Square Online. Also, a dozen or so items created this morning also are not synced over. 

[DinaLRosenberg]

I hope you get an answer.

[purplebutterfly]

No luck yet. Another hour of listening to hold music.

[MayaP]

Hello @purplebutterfly ,

I am sorry you are having some issues with items syncing, I know this can be disappointing. One thing that can cause this to happen is if you do have duplicates, more insight here.  But if the items still have not shown on Square Online let's go ahead and contact support they can certainly investigate this further and figure out why. You can reach Square Online at 1-855-700-6000 squ.re/contactsqsupport. Please let me know if you need anything else.