Loyalty Points Balance for Square Online purchases

[Creagle]

We run our restaurant online ordering through Square. Is there a way for customers to see their loyalty account points balances? We get multiple customers weekly asking for this information and not only is it a waste of our time checking and telling customers but it's also bad for the customers being unable to track, a lot of customers are confused if their account is setup correctly and accruing points since they cannot see therefore defeating the whole objective of a loyalty programme which is to encourage more regular larger orders to accumulate points. 

Given there is a "Your Account" page with order history etc it would make sense to display point balance and when points were earned and spent here.

[MayaP · Accepted solution]

Hello @Creagle – Thank you for reaching out and sharing your feedback about viewing Loyalty account points. I understand the frustration.

Customers can view their points through the Loyalty Status Page by clicking the link included in their receipt. 

The seller-specific link is available on the Dashboard under Loyalty > Marketing > Other. I will also tag some Super Sellers who can share their insights. @artizansty @signature_home @namastewatford.

I hope this helps. Let me know if I can assist with anything else.

[doc_choc]

Hi @Creagle if you are using a Square Register the customer can view their points and available rewards on the CFD once they are added/signed in to the transaction. The Register may be worth a look at if you are doing a lot of customer interactions at the counter. The CFD provides a nice visual display where they can see more information on their loyalty account.

[hellen_charless]

I agree this would be a valuable feature. Giving customers access to their loyalty points balance, recent earning/spending history, and reward status through their account would improve transparency and reduce support requests. It would also encourage repeat orders by making the benefits of the loyalty program more visible.

For now, you may want to submit this as a feature request to Square if it isn't already on their roadmap.

As a comparison, platforms like the 8171 web portal and 8171 online portal let users check their status and information themselves, reducing the need for manual inquiries. A similar self-service experience for loyalty points would greatly enhance customer satisfaction and engagement.