Logos and Images won't display while editing or previewing

[Hmelissak]

I am having the same issue and I have cleared my history, cookies, tried another browser and updated my browser.

[Summer2024 · Accepted solution]

Hi, @Hmelissak ! Welcome to the Square Community! 

I'm going to outline a few more troubleshooting tips. Please let me know if any of these work! 

Check Image Upload Source and Format

• Are you uploading a .JPG, .PNG, or .GIF file under 20MB?

Check for Failed Uploads or Corrupted Images

• Re-upload the image/logo

Use Incognito Mode

• Try logging into your Square Dashboard via Incognito Mode to eliminate browser extension conflicts.

Disable Extensions or Switch Network

• Disable ad blockers, script blockers, or privacy extensions.

• If you're on a corporate or school network, or using a VPN, switch to a personal/home network 

Inspect the Broken Images (Developer Tools)

If you're comfortable:

• Right-click the broken image icon > click Inspect.

• In the Console tab, check for errors like:

  • 403 or 404 (access denied / not found)

  • CORS or mixed content issues

If you see 403 errors from something like squarecdn.com, it’s likely a cache or permissions issue on Square’s end.

Try on a Different Device

• Try logging into Square from a mobile device or a different computer.

  • If it works there, the issue is localized to your system (browser profile, cache, etc. 

I hope this helps!