Location Issues

We inadvertantly setup two locations for the same square account, if we go into manage locations and deactivate one of the locations (doesn't matter which) our online booking option breaks.

We are receiving notifications for one of the locations from online bookings (shows on phone notifications but not on ipad) but we are not sure which location it is or how to fix it.

Its confusing as some booking have been manually entered on ipad and do not show on phone and those on phone don't show on ipad.

Anyone able to offer any advice.

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Also - the locations are Salon & Dermicoaesthetics

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Alumni

Hi @Dermico,

 

Thanks for writing in, and welcome to our Community!

 

I'm sorry to hear about the hassle with your locations, and know how confusing it is when you've got multiple locations to manage. 

 

You can check which location your Square Appointments bookings are under from your Appointments Calendar. Click on any upcoming appointment > edit and you'll be able to see which location they're booked in for. Next, I'd suggest making sure all your locations have distinguishable names, even the deactivated ones - feel free to add "deactivated" to the location name you're no longer using to clear up any confusion. In your Dashboard, go to Account & Settings > Business > Locations > Status. Select inactive to edit the location you're no longer using. 

You might also still be signed in to your inactive account on your iPad, so take a moment to sign out of your account on your iPad and back in. You'll be prompted to select a location when logging back in. 

 

Hopefully you can get some clarity on which location is set up through these steps, but if you're still stuck, our support team can take a look at your settings alongside you to get to the bottom of this. Give us a call on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), for further assistance. 

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