I have one item not appearing on my online store -- https://makaichocolate.square.site . The item name is Coffee - 2.4 oz. I have worked through the troubleshooting instructions at https://squareup.com/help/gb/en/article/7410-troubleshoot-non-visible-items-in-square-online with no luck.
I have made sure that it was set to appear in the correct category and on all sales channels
I have the fulfillment method set
The stock quantity shows lots in stock, there are no low stock alerts set. As far as I can tell the settings for this item are identical to the 8 other chocolate bars that are visible. Two weeks ago when I first noticed it was not appearing I saw that it was set for sale only through points of sale, but I updated categories at that time. I have seen some reports that there can be delays up to 24 hours in updating online visibility, but nothing like two weeks.
All suggestions are appreciated.
Is the item made 'visible' under Channels and Visibility?
We are a restaurant, so the item also must appear on a Menu. It should work the same way for retailers. You can learn more about menus here:
https://squareup.com/help/us/en/article/8553-manage-your-menus-across-locations-and-sales-channels
