Item level tax not applied

[HBry]

Our items are sold with taxes included by default but for an event ticket, I need to add a tax. I have selected item-level taxing rather than order-level for the event but the tax I have selected is not being added. What am I missing?

[Ellie_]

Hey there @HBry,

We would be more than happy to take a look at this for you! Can you please send over a link to your Square Online store so we can investigate?

[HBry]

The online store is at white-rock-elks-431.square.site . However, we are selling via this link poste...

https://square.link/u/dI4KBSHk

[Ellie_]

Thank you for providing that information! @HBry

That item is currently set up as an event, which is a digital fulfillment. Item level tax rates only apply to pickup, delivery or self-serve orders. You can read more about that in this article about setting up taxes online. Please let me know if you have any other questions!