I need help with email pop up!

[LaylasLittleLov]

I have set up an email pop up screen that comes up as soon as someone clicks on my website.

I have had a few people sign up but when I go into my customer directory, it says they have not opted into receive marketing from me.

Is this a glitch? Am I still alowed to send them marketing emails? As that's the only way I could have got their address, is if they physically put it in themselves.

Website is laylaslittleloves.square.site and I am located in Australia for reference.

[Laurie_]

Hi @LaylasLittleLov!

Ah yes, there are currently two ways to collect customer email subscriptions through Square Online!

If you're collecting emails through a form or pop-up on your Square Online site, you can view and export those responses by navigating to: Square Online Dashboard > Website > Form Submissions.

From there, you can export the submissions as a CSV file, which can then be imported into your Customer Directory. To do this, you'll follow the steps outlined in our guide for manually importing a subscribed customer list. 

Alternatively, you can collect email opt-ins via one of the recommended options below:

At checkout: customers can tick the box to subscribed to marketing emails during the online checkout process (see Option 4: Collect from Square Online for details).

Via sign-up link: you can generate and share a subscription link using Square Email Marketing (see Option 2 in the guide for instructions). 

I’ve also seen some Sellers use a pop-up on their website to encourage customers to subscribe before checkout, which can help prompt them to tick the email opt-in box during the checkout process.