I must be confused - Printful and Square

[roguepartybus]

I am trying to sell items that Prinful creates and ships direct to customers but to sell it through my square website. I had a customer try to purchase something - it went through on their card on Square but gave them free shipping and the order failed on the printful side because I hadn't set up my card to pay for it yet. How do I adjust the shipping rates to reflect the printful rates that they are charging me for shipping? I can't find anywhere to set up a shipping setting

[JJ_]

Hello @roguepartybus  

At this time, I suggest reaching out to our direct support team so we can assist in pointing you in the right direction. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.