How to troubleshoot Items not appearing in Square Online Shop?

[FionaHooper]

[The title of this thread has been edited from the original: Item not appearing in shop]

I have added an item to my items list and made it visible, with a stock count of one (an original oil painting) but it doesn't show up in my shop. Please help!

Many thanks.

[Breffni]

Hi @FionaHooper 👋 welcome to the Seller Community 🙂 

Sorry to hear that you're having some trouble. 

I would recommend running through the following support article, which outlines all the common causes for items not showing up in your shop. One key thing to check is whether you've set a fulfillment option for your items, as this can impact their visibility.

Troubleshoot items not visible on your Square Online Site

If your items still aren’t appearing after reviewing the article and checking the fulfillment settings, please send a link to your site here and I can take a closer look! 

[FionaHooper]

Hi Breffni,

I've been through all of that and the item still doesn't show up on my site. 

I also tried making an item unavailable - it disappeared from my site but when I made it visible again it doesn't appear.  That was the only thing that I changes on that item.  So now I have two items that won't appear.  

I've been through all of the support articles that would appear to be relevant but to no avail.  Any ideas?

[FionaHooper]

UPDATE - the one that I made unavailable and then Visible has now reappeared, but not the new item.

[FionaHooper · Accepted solution]

UPDATE 2 - I've discovered that it's to do with Categories - new duplicate categories had been set up automatically and I had assigned the new item to an old category.  The item I had made unavailable and then visible reappeared once I changed its category to just the new category.

I believe this issue is now resolved (once I remove the old categories from all items and then delete them to stop this happening in future).

[Breffni]

Thank you for all of the updates @FionaHooper! 

If you have any more trouble, just let me know.