How to avoid duplicate orders with payment links?

[fifty-fifty]

Hi there! I have ticket orders set up as online payment links. Sometimes they work, sometimes they don't. Customers are accidentally ordering twice and it's accepting their payment twice. The problem seems to be at checkout, once they put in their info and hit place order, the page doesn't load. This makes them think that the order didn't go through, so they go through the process again.

HELP - It's frustrating having to refund these orders and pay for the card fee each time. Plus, customers are frantically calling because we charged them twice.

Are there any settings that I can adjust? 

Do I need to redo the payment links?

Here is the link: AIM 2025 Collector Pass - Fifty Fifty Productions LLC

Thank you in advance!

[MayaP]

Hi @fifty-fifty,

I understand your concern and definitely don’t want you to deal with more hassle than necessary. I’d like to get a few more details to better assist.

Is this happening only on mobile devices, or are you seeing the issue on a computer as well? Does switching browsers make any difference? Let’s also try deleting and re-adding the link.

If the issue continues, please let me know. I’m here to help.