How does a customer opt back into receiving text messages after opting out?

[KimV]

Hello, I'm in Canada and I recently had a customer opt out of text message reminders by sending the word END. They now want to opt back in and we cant seem to find any information on how to make this happen. Can someone help?

[HC_Charlie]

Hello @KimV and thanks for your question. There's a couple things to try...you could tell your customer to try to type START in their text message if they still have it...

or you can direct them to go to this website and update their preferences for communications:

http://profile.squareup.com

Sorry I'm still not 100% that either of these will fix the issue but you can try these. Hope this may help find the answer you're looking for. Thanks for posting in the Square Community...we're glad you're here 🙂