How do I enable/sell eGift Cards for my Square Online Store?

[melindavanslyke]

[The title of this thread has been edited from the original: egift cards]

I'm having a hard time setting up my egift cards.  I have everything toggled and enabled, but they are not showing up on my online store.  What am I missing?  Thank you. 

[NFAA]

@isabelle Yes, this is what I see:

[MidCoast]

I'm using Square for Retail app in-store. I got the e-gift card to work online, just not in person. I looked at the instructions you posted but my software doesn't look like that. 

[isabelle]

Hey @MidCoast-

That makes a lot more sense. Try this:

1. In Retail App, Actions > Sell or Check Gift Card.
2. Enter the gift card value
3. Swipe or enter the card number to load the gift card value
4. Complete the sale to activate the card.

Note: Sellers are also able to sell and send eGift cards from the Retail app. These gift cards must be set up on Dashboard via the Gift Card applet. Ensure that Sell eGift Cards in Store is turned on.

[Valentina]

Jumping in for @isabelle here, @MidCoastModern - can you please try looking for the Gift Cards section within Settings in your Square Online Dashboard? You may need to scroll down a bit when looking at the page you included in your screenshot above.

[MidCoastModern]

Correct, I've enabled it and it still doesn't show up in the online store page. One of my accounts it did and the other it doesn't. I have the Square for Retail version for both stores...no idea why one works and the other doesn't.

[BradyAvenue]

I am able to add the giftcard as an item to sell. I have configured the way I want people to purchase e-gifcards but I can still not see it when you go to checkout (even in payment section) to use it if I were a customer (just a coupon code). Please help. This should not be so confusing 🙂

[JustinC]

Hey @BradyAvenue!

Super weird. Have you tried a different browser? Send over your site URL so our Team can check if you don't mind. 

[BradyAvenue]

Browser is chrome. I’ll try another browser but I’m afraid I need to to work on chrome too before I release a giftcard option to public (if they can’t use it on any browser). 

charlieparkerprovisions.square.site

thanks for your help!! 

[JustinC]

@BradyAvenue

I just tested your site by placing a mock order for Honey Nut Squash soup (sounds delicious btw), and I'm able to see the gift card option at checkout with no prob. I'm using Chrome. 

[BradyAvenue]

Thanks! So glad to see it works for someONE! 

Still not for me on computer or phone last I checked. Hmmm. Did this work for you using normal checkout (v. google pay)? That is where it is not working for me (normal "checkout"). I will play around with different computers and browsers and see what I can figure out. 

[JustinC]

Yes, normal check out @BradyAvenue

[Joe]

Hi there, @MidCoast - I'm going to step in for Ashley on this one. This is definitely strange, indeed. We may need to take a deeper look at this from our side.

Would you mind flagging this over to our Support Team? They can examine this in real time and see where the issue lays. We look forward to hearing from you!

[MidCoastModern]

it's definitely odd. The other odd thing is I have the same exact Square accounts for both stores, except one includes Payroll, and the dashboards look very different. 
And the video from Square to show how to set up gift cards has a different dashboard as well. I assume it was made with a previous version of Square. 

[Joe]

Thanks for the quick reply, @MidCoastModern - were you able to flag this over to our Support Team? They will definitely want to get some eyes on this.

[Blissbeauty]

Can I link square e-gift cards to my business website?

[isabelle]

Hey @Blissbeauty!

If you have a Square Online Store, you can sell eGift Cards on your site. Take a look at my best answer in this thread for further instruction. 

Let me know if you have any questions about this. 

[BradyAvenue]

[The title of this thread has been edited from the original: egift cards I'm thinking about adding e-giftcards. How do customers redeem?]

Thanks, I read that. I still Don’t see a way to checkout and input an e giftcard during checkout if I were a customer. I only See the coupon code place which I know is different. The giftcard option looks available above coupon option on my mobile phone but not on my computer. Picture attached. 

[sayra]

Hey @BradyAvenue. 

Are you trying to allow your customers to checkout with a gift card on your Square Online Store? Making sure im seeing the right thing here. 

[BradyAvenue]

Yes I would like customers to have the ability to pay with a pre-purchase wear and gift card I have set up the gift card portion however when I go to my check out it doesn’t show an option to use a gift card so I’m confused.

[sayra]

@BradyAvenue - Got it! Take a look at this Community post where @isabelle  provides the Best Answer. Please note, the option to pay with a gift card will be available to your customers towards the end of the checkout flow as they go to enter their card information. This may be one of the reasons you are not seeing this option.

Please let me know if this was helpful?

[artisans]

This reply was created from merging an existing thread: Selling Egift cards online with new Weebly site

I just converted my old Square online store into the new Weebly site and I cannot find a way to sell an egift card.

Instructions seem to be only for the old sites.

When will updated instructions be added for the weebly web stores?

How many free options of old have we lost to the new paid versions?

Where can I find any help on building out my weebly online store?