How do I do pre-orders for items I don't have in stock yet?

Hi, I am trying to set up pre-orders for items that come out in the future. I set up an item and made it a pre-order for a certain window of time (usually up to 2-3 weeks before it is released). What I want to do is use this to help me know how many of the item to order from my distributor. So after the pre-order window closes I'll know how many I need to order.

 

But I don't have any in stock yet so the item doesn't show up on my web site as available to order. It doesn't make sense to put in a some made-up stock amount so it will appear since I don't have iany in stock yet. How do I handle this situation?

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Square Community Moderator

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Hi @will6 - I know dealing with pre-orders can be a little confusing, so I am happy to help.

 

You are not required to track stock on items. If you prefer, you can toggle that off in your Item Library on the Dashboard.

 

Screenshot 2025-08-05 at 2.33.01 PM.png

 

Does that help? If not, feel free to reach back out with any questions or concerns.

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question

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Square Community Moderator

Solution

Hi @will6 - I know dealing with pre-orders can be a little confusing, so I am happy to help.

 

You are not required to track stock on items. If you prefer, you can toggle that off in your Item Library on the Dashboard.

 

Screenshot 2025-08-05 at 2.33.01 PM.png

 

Does that help? If not, feel free to reach back out with any questions or concerns.

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
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